1st & 2nd Line IT Support

The Role:

An international, award-winning creative design studio are looking for an experienced 1st and 2nd Line IT Support person to join their team. This is a rare opportunity to join a highly dynamic environment and a business who are working on some of the most ground-breaking design projects across the globe.

This is a hands-on role where the successful person will be focusing on all 1st and 2nd line IT Support while supporting the wider IT team with day-to-day activities. The ideal person must have solid 2nd Line IT Support knowledge and preferably an interest within the design and/or architecture industry. With experience of On-Site Desktop Support / Client-Side Support along with strong technical and analytical skills you will be able to start in this role and hit the ground running.

Key Responsibilities:

  • Maintaining laptops and other desktop devices and hardware in the studio.
  • Proactively manage and maintain all meeting rooms and AV equipment, printers, and plotters
  • Assessing, maintaining, and tidying users-side cable management where required.
  • Retrospectively cataloguing and updating hardware and software inventories.
  • Diagnosing, troubleshooting and resolving 1st and 2nd line technical issues.
  • Software management and deployment
  • Liaising with 3rd party software and hardware vendors
  • Managing warranty repairs
  • Onboarding and offboarding of staff
  • Providing inductions to new starters
  • Setting up and preparing new starter hardware and software
  • Escalating unresolvable issues to the IT Manager

Key Skills:

  • PC hardware
  • Windows 10
  • MS Office & Outlook (incl. Office 365)
  • Active Directory management – essential
  • Adobe Creative Suite
  • Microsoft Exchange (2016 and later)
  • Basic networking principles
  • Experience with Audio Visual equipment and other conference room AV equipment.
  • Large format plotters
  • MS Teams, Zoom and other collaboration software.
  • IOS + Android mobile device support
  • ITIL V3/V4 foundation principles
  • AutoCAD, Rhino – desirable

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Creative Support
Ref: 00218

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Tess Ryan
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