IT Support

The Role:

An international, established multidisciplinary design company is seeking a forward thinking IT Support to join their London studio. Within this role, you will be the sole London IT support person and will have an international IT team to regularly liaise and collaborate with, giving you the best of both worlds; autonomy to make a role your own, and a team to support you along the way. This hands-on role will be the go-to person for IT service delivery and technical support across the London business.

This is a great opportunity for a people-focused IT professional to get immersed in a company and grow and develop overtime.

Key Responsibilities:

  • Manage and solve daily helpdesk issues as well as troubleshooting hardware and software issues
  • Closely liaise with international teams regarding current IT activities/status when resolving issues as well as integrating infrastructure technologies
  • Bring new ideas on areas for improvement with service and helpdesk processes
  • Use internal help desk ticketing system to solve IT issues and communicate accordingly with the appropriate staff member to update on progress of raised ticket/issue
  • Manage and configure desktop and laptop computer systems
  • Manage external IT support service when needed
  • Assist with international IT team to rollout and implement software packages
  • Support Microsoft Office 365 software systems and company mobile phone devices
  • Manage new IT purchase needs, researching and presenting the best products for company when needed
  • Managed administered networks using monitoring software tools and event logging
  • Liaise with management team on IT resolve strategies and best practices
  • Carry out tasks with minimal site disruptions and supervision
  • Participate and assist in the installation and support of IT servers, storage, and network infrastructure
  • Maintain effective local emergency and disaster recovery procedures
  • Troubleshoot printer and device issues
  • Manage quota administration of network file storage, storage utilization, and local/network disk space

Key Skills:

  • Proven understanding in implementing and administering Microsoft Active Directory Domain structures, local/global security polices, DNS, and DHCP
  • Previous experiences in technical helpdesk support for an office of around 100 people or similar size
  • Excellent written and verbal communication skills with the ability to remain calm and prioritise staff needs according to urgency/level of necessity as well as communicating complex IT information to staff
  • Problem-solving and analytical skills with proven ability to troubleshoot and resolve technical issues, both hardware and software
  • Extensive knowledge of Microsoft Windows OS, Microsoft Office, and iOS

To apply for this position please click on the apply button to attach your CV.

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The Crowd is an equal opportunities employer and agency.

Creative Support
Ref: 00720
Permanent
£28-35K pa
London

Speak to Corrine about this role
or click below to apply now

Corrine Munro

corrine@thecrowdcreative.com
+44(0)203 478 1710

Click here to apply NOW

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