IT Support

The Role:

A large, established, international creative design studio is looking for an experienced IT Support person to join their team. This is an amazing opportunity to join a highly dynamic, creative environment and a business who are working on some of the most ground-breaking design projects in the world.

This is a hands-on role where the successful person will be focusing on 1st and 2nd line IT Support, ticket resolution and supporting the wider IT Team with day-to-day activities. The ideal person must have 3+ years of On-Site Desktop / Client-Side Support along with strong technical and analytical skills.


  • Maintaining laptops and other desktop devices and hardware in the studio.
  • Proactively manage and maintain all meeting rooms and AV equipment, printers and plotters
  • Assessing, maintaining, and tidying users-side cable management where required.
  • Retrospectively cataloguing and updating hardware and software inventories.
  • Diagnosing and resolving 1st and 2nd line technical issues.
  • Software management and deployment
  • Liaising with 3rd party software and hardware vendors
  • Managing warranty repairs
  • Onboarding and offboarding of staff
  • Providing inductions to new starters
  • Setting up and preparing new starter hardware and software
  • Escalating unresolvable issues to the IT Manager

Key Skills and Attributes

  • PC hardware
  • Windows 10
  • MS Office & Outlook (incl. Office 365)
  • Active Directory management
  • Microsoft Exchange (2016 and later)
  • Basic networking principles
  • Experience with Audio Visual equipment and other conference room AV equipment.
  • Large format plotters
  • MS Teams, Zoom and other collaboration software.
  • IOS + Android mobile device support
  • ITIL V3/V4 foundation principles

To apply for this position please click on the apply button to attach your CV.

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Creative Support
Ref: 00218
£31k per annum

Speak to Amy about this role
or click below to apply now

Amy Welch
+44(0)203 478 1710

Click here to apply NOW